Agent Credits allow Agencies to reward Agents with non-cash incentives calculated in Comissio. These credits can be applied by the Agency toward specific Agent-related expenses outside of Comissio, such as leads or marketing costs.
Agent Credits do not directly pay the Agent through the system. If an Agency wants Agent Credits to increase an Agent’s payable earnings, the calculated credit amounts must be converted into Adjustments within a Commission Cycle.
Agent Credit Rules List page
Overview of Agent Credits
In addition to receiving commissions from Issuers, Agencies may reward Agents using Agent Credits calculated in Comissio. These credits may be used by the Agency to offset approved expenses on behalf of the Agent.
Common examples include:
- Using Agent Credits to purchase additional leads
- Applying credits toward marketing costs, such as utilities, rent, or marketing materials
The Agency is responsible for applying Agent Credits toward these expenses outside of Comissio.
How Agent Credits Impact Agent Pay
Agent Credits are informational only within Comissio.
- Agent Credits do not automatically increase an Agent’s Net pay
- Agent Credits are not paid directly to Agents
- Agent Credits do not generate payments
If an Agency wants credits to affect Agent compensation:
- The calculated credit amount must be used to create an Adjustment in a Commission Cycle
- The Adjustment must:
- Use a negative amount
- Have Net checked
When these conditions are met, the Adjustment will increase the Agent’s Net amount in that cycle and flow through the normal payment process.
Agent Credit Process
The overall process for using Agent Credits includes the following steps:
- Create Agent Credit Rules
- Calculate Agent Credits during a Commission Cycle
- Review Agent Credits assigned in the cycle
- Agents view credits on their Agent Statements
- Run the Agent Credit List report as needed
- Apply credits to Agent expenses outside of Comissio
Agent Credit Rules
Agent Credit Rules define how and when credits are awarded.
- Rules determine the criteria that must be met for credits to be assigned
- Rules define the credit amount
- Rules may optionally define a credit expiration timeframe
If no Agent Credit Rules exist:
- Agent Credits will not be calculated
- Agent Credits will not be displayed in Commission Cycles
- Agent Credits will not appear on Agent Statements
- Agent Credit reports will not display any data
Creating Agent Credit Rules
Agent Credit Rules are created from the Agent Credit Rules page.
Each rule allows the admin to specify:
- Issuer
- Product Type
- State
- Plan
- Credit Amount (required)
- Credit Expires in (Days) (optional)
The system evaluates policies and transactions against these criteria when credits are calculated.
Add Agent Credit Rule detail page.
Credit Expiration
Agent Credit Rules may include a value in Credit Expires in (Days).
- When a value is entered, credits calculated using that rule will be assigned an expiration date
- The expiration date is calculated as:
- The system-created Policy date
- Plus, the number of days entered in the rule
If no expiration value is entered, credits will not have an expiration date.
Agent Credits in a Commission Cycle
When Agent Credit Rules exist, Agent Credits are calculated after commissions during a Commission Cycle.
Credits are calculated when:
- A policy or transaction matches the rule criteria
- The cycle is run
Agent Credits follow these assignment rules:
- Credits are assigned only to the Writing Agent
- Credits are assigned only for the first month-one transaction
- If more than one month-one transaction exists, only one transaction will generate credits
Viewing Agent Credits in a Cycle
When Agent Credits are calculated, an Agent Credits page is available within the Commission Cycle.
- If credits are assigned, the page displays detailed credit information
- If no credits match the rules, the page still appears but displays no values
- If no Agent Credit Rules exist, the Agent Credits page does not appear at all
Displayed information includes:
- Agent
- Policy number
- Issuer
- State
- Product Type
- Plan
- Submitted Date
- Expiration Date (if applicable)
- Credit Amount
Agents Credits page
Agent Credits on Agent Statements
When an Agent has Agent Credits assigned in a closed cycle, a dedicated Agent Credits section appears at the end of the Agent’s PDF statement.
This section:
- Displays credits grouped by Carrier
- Further groups credits by Product Type
- Shows totals by Carrier
- Includes a Grand Total
If an Agent has no Agent Credits, the Agent Credits section does not appear. This behavior matches how Chargebacks and Adjustments sections are displayed when no data exists.
Agent Credit Portion in Agent Statement
Agent Credit List Report
After Commission Cycles are closed, Agent Credits can be reviewed using the Agent Credit List report.
The report allows admins to:
- View assigned Agent Credits by Agent and Policy
- See submitted and expiration dates
- Filter by date ranges and Agent
This report is intended for review, reconciliation, and tracking purposes.
Agent Credit List Report
