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Agent Dashboard

The Agent Landing page is the term used for the pages Agents can see when they log in to the system.

The Agent Landing Page is displayed when an Agent logs in or when they select Home from the top navigation menu.

This page provides a high‑level overview of the Agent’s policy and commission activity.

Agent Dashboard Landing Page:

Policy Activity for Last 12 Months

  • The top section of the landing page displays policy activity for the last twelve months.
  • For Writing Agents, this includes policies written directly by the Agent.
  • For Upline Agents, this includes policies where the Agent is part of the hierarchy for the policy.

Policy Status Summary

Policy Status is displayed as a four‑color bar showing totals by status:

    • Active
    • Lapsed
    • Cancelled
    • Chargeback

These totals update in real time as policy statuses change.

Commissionable Premium Processed

This section displays a pie chart showing the total commissionable premium processed per month.

Premium display behavior:

    • Premiums covering more than one month (for example, annual policies) display the full premium amount in the month processed
    • Values are updated each time a commission cycle is run

New vs. Renewal Policies

This section displays percentages for the last twelve months comparing:

    • New Policies (first year or first month)
    • Renewal Policies (after the first year)

If there is no activity in either category, the message “No Activity” is displayed.

This section is updated on the first day of each month.

Monthly Persistency Ratio

The Monthly Persistency Ratio shows persistency for the last twelve months, excluding the current month.

The calculation uses the following formula:

[(Total active policies in prior month – terminated policies) ÷ total active policies in prior month] × 100

Calculation details:

    • Terminated Policies include policies with a status of Terminated, Lapsed, Cancelled, or Chargeback
    • Total Active Policies Prior Month excludes newly added policies (new business)
    • Terminations are based on the auto‑lapse date or termination date for the month

 

This section is updated on the first day of each month.

Balances

Selecting Balances from the top menu displays four key balances for the Agent, based on the most recent statement.

Balances page within Agent Dashboard:  

The Balances page shows:

    • Agent Balance: Ending balance from the last statement, reflecting advances and advance recovery
    • Outstanding Chargeback Balance: Sum of all open chargebacks as of the last statement date
    • Outstanding Adjustment Balance: Sum of all open adjustments as of the last statement date
    • Current Year 1099: Current year taxable compensation

These balances are read‑only and reflect posted commission cycle data.

Statements

Selecting Statements from the top menu allows Agents to access their commission statements.

Agents can:

    • View and download PDF commission statements
    • Download CSV files for Commission Activity, Chargebacks, and Adjustments

Statements’ functionality and content are documented in detail in the Agent Statements section of this user guide.

Statements page accessed in the Agent Dashboard:

Hierarchy (Agent View)

The Hierarchy page on the Agent Dashboard displays the Agent and any Agents that report to them.

    • If the Agent has no downline Agents, only their own record is displayed
    • The hierarchy shown is based on default Upline relationships

A search option allows filtering by Agent ID or Name, and a toggle allows displaying only Active Agents.

Hierarchy page within Agent Dashboard:  

Viewing Downline Agent Statements

An Admin may grant an Upline Agent permission to view statements for downline Agents.

When this access is enabled:

    • A Statements column appears on the Agent Hierarchy page
    • Selecting View opens a slide‑out panel
    • The panel displays the Statements page for the selected downline Agent

The Upline Agent can view:

    • PDF statements
    • Commission Activity, Chargeback, and Adjustment CSV files

This view‑only access allows transparency without granting broader administrative permissions.

Hierarchy page in the Agent Dashboard with View option outlined:  

 Statements page that opens after selecting View: 

Scope of Agent Dashboard

The Agent Dashboard focuses on visibility and review, not configuration.

Agents can:

    • View statements and balances
    • Review policy activity and performance metrics
    • View hierarchy and, if authorized, downline Agent statements
    • Modify commission configuration
    • Change hierarchy
    • Access other Agents’ data unless explicitly allowed

Agents cannot:

    • Modify commission configuration
    • Change hierarchy
    • Access other Agents’ data unless explicitly allowed

    Agent Dashboard - Reports

    The Reports area of the Agent Dashboard allows Agents to review commission‑related data for themselves and, when applicable, for their downline Agents. Access to downline data is limited to scenarios where the Agent is an Upline Agent in the commission hierarchy.

    Agents cannot view report data for Agents outside of their downline.

    Accessing Reports

    Agents access reports by selecting Reports from the top navigation menu within the Agent Dashboard.

    The Reports page allows the Agent to select a report type, apply filters, and view results directly in the system.

    Commission History by Policy or Agent

    The Commission History by Policy or Agent report displays detailed commission information at the policy level.

    This report is commonly used to review:

      • How commissions were calculated
      • Which Agents were paid on a policy
      • Advance, recovery, and net payment details

    Commission History by Policy or Agent:

    Downline Visibility Rules

    If an Agent does not have downline Agents, the report displays commission history for the Agent only.

    If an Agent does have downline Agents, the report displays commission history where the Agent is an Upline in the commission hierarchy for the policy.

    Agents with downline can use the Agent ID filter in the following ways:

      • When no Agent ID is entered, results include commission history for the Agent and all downline Agents
      • When the Agent enters their own Agent ID, results include only their commission history
      • When one or more downline Agent IDs are entered (up to five), results include commission history only for the selected Agents
      • Agents cannot enter an Agent ID that is not part of their downline

    Commission History Report Columns

    The report includes the following columns:

      • Commission Processing Date: Statement date for the commission cycle
      • Policy Number: Identifier for the policy
      • Policyholder: Primary individual associated with the policy
      • Issuer: Carrier or company
      • Product Type: Product category
      • Plan Name: Name of the plan
      • Upline ID: Unique identifier for the Upline Agent
      • Agent ID: Unique identifier for the Agent receiving the commission
      • Name: Agent name or business name if designated as an organization
      • Contract: Contract used for commission calculation
      • Level: Order of Agents in the hierarchy, starting with the Writing Agent (Level 1)
      • Premium: Commissionable premium used in percentage calculations
      • Pay Schedule: Monthly, Quarterly, Semi‑Annually, or Annually
      • Months Advance: Number of months advanced
      • Commission Rate: Percentage rate applied to premium
      • Fixed Amount: Fixed commission amount applied per month
      • Member Count: Number of members used for PMPM or group commissions
      • Advanced Commission: Amount advanced using percentage rates
      • Advanced Fixed Amount: Amount advanced using fixed rates
      • Admin Fee Rate: Admin fee rate applied to advances
      • Admin Fee: Admin fee amount calculated from advances
      • Street & Override (Initial, True‑up, Renewal, SI/ST Months): Medicare‑specific commission fields
      • From Month: Starting month of the transaction
      • To Month: Ending month of the transaction
      • Monthly Processing Commission: Monthly commission amount
      • Earned Commission: Commission earned after advances are recovered
      • Advanced Recovery: Amount applied to recover advances
      • Net: Final net commission amount for the Agent for the policy
      • Chargeback Applied Amount: Chargeback amount applied to the policy in the cycle

    Chargebacks Report

    The Chargebacks Report displays chargeback activity for the Agent and, when applicable, their downline Agents.

    This report is used to monitor open, pending, and processed chargebacks.


    Chargeback Report:  

    Filters

    The Chargebacks Report includes the following filters:

      • Commission Processing Date: Defaults to the last three months
      • Policy Number
      • Agent ID
      • Status

    Agents with downline can use the Agent ID filter as follows:

      • When no Agent ID is entered, results include chargebacks for the Agent and all downline Agents
      • When the Agent enters their own Agent ID, results include only their chargebacks
      • When one or more downline Agent IDs are entered (up to five), results include chargebacks only for the selected Agents
      • Agents cannot enter an Agent ID that is not part of their downline

    To match balances shown on the Balances page, both Open and Pending statuses should be selected.

    Chargebacks Report Columns

    The Chargebacks Report includes:

      • Agent ID: Unique identifier for the Agent
      • Name: Agent name or business name if designated as an organization
      • Policy Number: Identifier for the policy
      • Issuer: Carrier or company
      • Processing Date: Commission processing date
      • Advanced Commission: Total advanced commission paid
      • Advanced Recovery: Amount recovered toward the advance
      • Admin Fee: Amount of any advance‑based admin fee applied
      • Chargeback Amount: Total amount of the chargeback
      • Status: Open, Pending, or Processed
      • Balance: Remaining outstanding chargeback balance

    Adjustments Report

    The Adjustments Report displays adjustment activity for the Agent and, when applicable, for downline Agents.

    This report allows Agents to view both manual and system‑generated adjustments.

    Adjustment Report:  

    Filters

    The Adjustments Report includes:

      • Commission Processing Date: Defaults to the last three months
      • Agent ID
      • Status

     

    Agent ID filtering follows the same downline rules as other reports:

      • When no Agent ID is entered, results include adjustments for the Agent and all downline Agents
      • When the Agent enters their own Agent ID, results include only their adjustments
      • When downline Agent IDs are entered (up to five), results include adjustments only for those Agents
      • Agents cannot enter an Agent ID that is not part of their downline

    Adjustments Report Columns

    The Adjustments Report includes:

      • Agent ID: Unique identifier for the Agent
      • Name: Agent name or business name if designated as an organization
      • Status: Open, Pending, or Processed
      • Processing Date: Commission processing date
      • Description: Description or type of adjustment
      • Issuer: Optional carrier associated with the adjustment
      • Policy: Optional policy number associated with the adjustment
      • Writing Agent ID: Displays when a policy is associated
      • Total: Total adjustment amount; negative values increase balances
      • Balance: Remaining outstanding adjustment balance
      • Apply to Agent Balance: Indicates whether the Agent Balance is affected
      • Apply to Form 1099: Indicates whether the 1099 balance is affected
      • Apply to Net: Indicates whether the Net Payable amount is affected
      • Notes: Optional comments related to the adjustment

    Agent Dashboard – Upper‑Right Menu

    The upper‑right menu in the Agent Dashboard provides Agents with access to personal profile information and tax‑related pages. These pages are primarily view‑only and are intended to allow Agents to review key information managed by the Agency.

    If an Agent identifies incorrect information on these pages, they must contact Agency Services to request corrections.

    Agent Info page in Agent Dashboard:

    Agent Info

    The Agent Info page allows Agents to view their personal and business information.

    Displayed information includes:

      • Name and business name
      • Agent ID
      • Address information
      • Phone number and email address
      • Tax type
      • Bank name
      • Bank routing number
      • Bank account number (masked)
      • Bank account type

    This page is read‑only for Agents.
    If any information appears incorrect, the Agent must contact Agency Services to request updates.

    Bank Info

    The Bank Info page allows Agents to review the banking information used for commission payments.

    Displayed information includes:

      This page is read‑only for Agents.
      If the Agent identifies discrepancies in banking information, they must contact Agency Services to request corrections.

      Bank Info page in Agent Dashboard: 

      1099 Info

      The 1099 Info page provides a single location for Agents to review all information that will be used to generate their 1099 Form.

      This page also includes acknowledgments that allow the Agent to communicate confirmation and consent to the admin.

      Displayed information includes:

        • Name or business name
        • Tax ID (masked)
        • Address information used for 1099 reporting

      1099 Info page in Agent Dashboard:

       

      Reviewed 1099 Form Information

      The Reviewed 1099 Form Information checkbox allows the Agent to confirm that their 1099 information is correct.

      Behavior:

        • When selected, a confirmation popup is displayed
        • The Agent must confirm to save the selection
        • The admin can view the confirmation status on the Agent Details Form 1099 page
        • If any related 1099 information changes, the checkbox is automatically unchecked and must be confirmed again by the Agent

      Popup message that is displayed after checking Reviewed 1099 Form Information.

      Electronic Delivery Consent

      The Electronic Delivery Consent checkbox allows the Agent to agree to receive their 1099 Form electronically instead of by mail.

      Behavior:

        • When selected, a confirmation popup is displayed
        • The Agent must confirm to save the selection
        • Comissio stores 1099 Forms electronically and makes them available in the Agent Dashboard
        • If the Agent does not consent, the Tenant is responsible for mailing a hard‑copy 1099 Form
        • The admin can view the consent status in Agent Details and in the Agent 1099 Form Information report

      Popup message that is displayed after checking Electronic Delivery Consent.

      Alternate 1099 Information (DBA Scenarios)

      In rare cases, the information used for a 1099 Form may differ from the Agent’s primary profile.

      Admins can maintain alternate 1099 details in Agent Details, including:

        • A different name
        • A different tax ID
        • Use of a Business Address instead of the Preferred Address
        • A revised 1099 Form can be generated and submitted
        • The Agent will see both the prior version and any new versions in their Dashboard

      The 1099 Info page in the Agent Dashboard displays the information that will actually be used to generate the 1099 Form, allowing the Agent to review these differences when they exist.

      1099 Forms

      If the end‑of‑year 1099 process is used and 1099 Forms are generated, Agents can access their forms from the 1099 Forms page in the Agent Dashboard.

      Behavior:

        • When an Admin generates 1099 Forms that include the Agent, an email notification is sent
        • Generated forms are stored in the Agent Dashboard for electronic access
        • Prior to IRS submission, forms are displayed with a watermark: “Do Not Mail to the IRS”
        • After the Admin submits the forms to the IRS, the watermark is removed

      If corrections are required after submission:

        • A revised 1099 Form can be generated and submitted
        • The Agent will see both the prior version and any new versions in their Dashboard

      1099 Forms page that appears when 1099 Forms have been generated: