The Dashboard provides information about selected KPIs (Key Performance Indicators). The Dashboard displays when an Admin User first logs in or when they click on the logo in the upper left.
Dashboard Landing Page
The Dashboard displays values for the last 12 months (full months) in the following categories:
Status of Policies
(4-part top color bar) - with totals for Active, Lapsed, Cancelled, Chargeback
Premium Collected
This section will display Premiums processed for Commissions for the last twelve rolling months. Commissions for Premiums with Pay Schedules other than monthly, indicated in the number of months field in a transaction, will be reflected in the month the transaction is processed. So, for example if a transaction for a Quarterly Policy is processed in a cycle in June, the entire Premium processed will reflect in June and not represented in June, July, and Augusts Premium totals. For Policies with Pay Schedule Monthly, the individual transactions are processed each month and therefore would have each month reflected the Premium processed in that month.
New vs. Renewal
This section displays display the percentages in the last 12 months with two color center graphs by new policies within the first year or month and Renewals after the first year. If there is no activity for both new and renewal, then a message “No Activity” will be displayed.
The New vs. Renewal Policies section is influenced by the setting for Renewals.
Effect of Settings for New vs. Renewal:
If the setting for ‘Policies with effective date greater than 12 months’ is checked, Transactions for months 12+ will show up in the Renewal side of the graph. If instead the option ‘Policies in second term or more, regardless of duration’ is checked, then in addition to Policy transactions month 12+, if you have a Policy whose effective date is changed, then those Policy transactions will also show up under the renewal category. So, for example, if there is a Short-Term Medical Plan (STM) for 3 months, and the Policy is renewed for another 3-month term, and the existing Policy’s effective date is changed for the start of the new term, then the Policy will show up in the side for renewals.
Persistency Ratio
The Persistency Ratio is calculated for the last 12 months, minus the current month. It is calculated using the following formula: [(Total Number of active policies in the prior month –Terminated policies) / Total Number of active policies in the prior month] x 100. Terminated Policies includes those that are status: Terminated, Lapsed, and Chargeback.
The Total Active Policies Prior Month is the total active Policies in the month but does not include new added Policies (New Business). The Terminated Policies Current Month is the total lapsed/chargeback/terminated/cancelled policies for the month based on the auto-lapse date or the termination date.
