The Dashboard provides a high‑level view of selected KPIs (Key Performance Indicators) for the Tenant. It is displayed when an Admin first logs in to Comissio or when the Admin selects the Comissio logo in the upper left corner of the application.
The Dashboard displays data for the last 12 full months, excluding the current partial month.
Dashboard Landing Page
The Dashboard displays values for the last 12 months (full months) in the following categories:
Status of Policies
The top color bar displays the current count of Policies by status:
- Active
- Lapsed
- Cancelled
- Chargeback
These totals provide a snapshot of policy health across the Tenant.
Commissionable Premium Processed
This section displays Commissionable Premiums processed for commissions over the last twelve rolling months.
Premiums are reflected in the month in which the Transaction is processed, based on the Pay Schedule defined on the Transaction:
- Monthly Pay Schedule
Premiums are processed and reflected each month. - Non‑Monthly Pay Schedule (for example, Quarterly)
The full Premium amount is reflected only in the month the Transaction is processed.
For example, if a Quarterly Policy Transaction is processed in June, the entire Premium is reflected in June and not spread across subsequent months.
New vs. Renewal
This section displays the percentage breakdown of New versus Renewal Policies for each of the last 12 months.
- New Policies represent policies within their initial term.
- Renewal Policies represent policies classified as renewals based on Tenant settings.
If there is no activity for both New and Renewal Policies in a given month, the message “No Activity” is displayed.
Effect of Renewal Settings
The New vs. Renewal display is controlled by the Tenant’s Renewal Options configured under System Settings:
- Policies with effective date greater than 12 months
Transactions beginning in month thirteen or later are displayed as Renewals. - Policies in second term or more, regardless of duration
Policies are displayed as Renewals whenever a new effective date is created, regardless of policy duration.
This is commonly used for short‑term or term‑based products where each new term represents a continuation of coverage.
The New vs. Renewal Policies section is influenced by the setting for Renewals.
Persistency Ratio
The Persistency Ratio is calculated for the prior 12 months, excluding the current month.
Calculation Formula
[(Total Active Policies Prior Month − Terminated Policies Current Month) ÷ Total Active Policies Prior Month] × 100
Definitions • Total Active Policies Prior Month
Active policies carried over from the previous month. New Business is not included.
• Terminated Policies Current Month
Policies with a status of Terminated, Lapsed, Cancelled, or Chargeback based on termination date or auto‑lapse date.
The Persistency Ratio provides insight into overall policy retention over time.
