Product Types are system-defined categories used by Commissionable Products. They support consistent product classification, reporting, and selected policy and commission behaviors.
Custom Settings can be assigned by Product Type, allowing configurations such as Advance Months, alternate Upline assignments, or alternate Contracts to be applied consistently across related products.
Product Types also influence how policies are captured and displayed, particularly for Group products and certain Medicare products.
Product Types List Page
Group Product Types
The following Product Types are designated as Group Product Types:
- Group
- Group Dental
- Group Vision
Group Product Types affect how Policy Details are displayed. The behavior differs depending on whether the Policy is imported or created manually in the UI.
Imported Policies
When a Policy is imported with a Group Product Type:
- The Group radio button in Policy Details is automatically selected
- Policyholder First Name and Last Name fields are not displayed
- A single Company Name field is displayed instead
This ensures imported Group policies consistently capture company-level policyholder data.
Policies Created or Edited in the UI
When creating or editing a Policy in the UI, selecting a Group Product Type (and associated plan) does not by itself change how Policyholder fields are displayed.
To display only the Company Name field:
- The user must explicitly select the Group radio button in Policy Details
If the Individual radio button remains selected, Policyholder First Name and Last Name will continue to display, even when a Group Product Type is selected.
The Group radio button, not the Product Type selection alone, controls the Policyholder name display during manual policy entry.
Individual vs. Group Indicator
Policies include a radio button selection for Individual or Group. This selection controls how Policyholder information is displayed and captured.
The Individual or Group designation does not change commission calculation logic. Commissions for both Individual and Group policies are calculated using the Plan’s defined rates, such as:
- Premium × percentage
- Fixed amount × number of months × member count
Group policies may involve larger premiums or higher member counts, but the underlying calculation behavior is the same.
Additional details on Group policy processing are covered in a separate section of this guide.
Medicare Product Types
Certain Product Types drive specialized Medicare-related behavior:
- Medicare Advantage (MAPD – Medicare Advantage Prescription Drug)
- Medicare Prescription Drug (PDP – Prescription Drug Plan)
These Product Types control specific logic in areas such as:
- Transactions
- Commission Rates
- Commission calculations
All other Product Types, including Medicare Supplement, do not trigger Medicare Advantage or Medicare Prescription Drug–specific behaviors and are treated as standard (non‑MAPD/PDP) products in this context.
Refer to the Medicare documentation for detailed explanations of Medicare-specific behaviors.
Product Type Administration
Product Types are centrally maintained and not tenant-configurable:
- Product Types cannot be added or edited by Tenant Admins
- Only status and description can be viewed
- This ensures consistent behavior across policies, commissions, and reporting