Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Reset Password

For users who has forgotten their password, they would go to the login page where they would see the option for Forgot Username/Password.

Both Admin and Agent users can reset their password from the Comissio login screen using the Forgot Username/Password option.

Step by Step

    1. From the Comissio login screen, select Forgot Username/Password.
    2. Enter your Username and Email Address, then select Submit.
    3. A message is displayed confirming that a password reset email has been sent.
    4. The system displays a Two‑step authentication prompt.
    5. Select a Multi‑Factor Authentication (MFA) delivery method:
      o Phone call
      o Text message
    6. Enter the verification code received and select Continue.
    7. The system displays the Change Password screen.
    8. Enter and confirm your new password and select Save.
    9. You are returned to the login screen, where you can sign in using your new password

Password Requirements

  • Minimum 16 characters
  • Must include:
    • One uppercase letter
    • One lowercase letter
    • One number
    • One special character
  • Password cannot contain:
    • First or last name
    • Username
    • Agent ID or NPN
  • Password cannot be one that has been used previously
  • Password cannot contain the following special characters: @ $ % & ? *

 


The user will receive confirmation an email has been sent.

Example of the email:


 

Selecting the link will take them where they can enter a new password.

Change Password

A menu item from the upper right will allow changing a password. The User will need to complete the MFA process by entering the code before being able to access this page:

MFA verification code entry page

Change Password page after completing MFA log in