-PLEASE NOTE-
The steps we require to clear your cache and cookies are specific. Missing any of these steps can result in it not working as desired.
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Step 1:
Close all tabs and windows associated with Chrome.
(If you do not want to close all of them in that moment, then you can try the Incognito mode for Chrome, as it does not save Cache and cookies after being closed.)
Step 2:
Open a fresh window for Chrome and just stay on the default home page or go to google search if your home page is set to something else.
Step 3:
There are two ways to get to Step 5 below. You can push "Ctrl" "Shift" "Delete" at the same time, or follow the below steps.
Go to the three dots in the upper right, click on it, and select "settings".
Step 4:
On the left hand side of the screen, click "Privacy and Security"
Then "Delete Browsing Data" in the middle of the screen.
Step 5:
A new, smaller, menu will appear in the middle of the screen.
On this screen, you can pick Basic, or advanced, it doesn't matter which.
What we NEED are:
Time range set to "All Time"
And check boxes for "Cookies and other site data" and " Cached images and files" clicked.
(Everything else is optional)
Step 6:
Click "Delete data" in the bottom right of the menu. Let it process and finish. Once it is done, the menu will go away.
Once that finishes CLOSE Chrome out completely again.
Step 7:
Once chrome has closed, re-open a fresh window. That should act as a soft restart to the browser. Then proceed to try what ever you were attempting to fix again.
If you have any additional questions you can reach Customer Service Monday-Friday 6am PST-5pm PST at 866-478-6848 option 1.