-PLEASE NOTE-
The steps we require to clear your cache and cookies are specific. Missing any of these steps can result in it not working as desired.
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Step 1:
Close all tabs and windows associated with Edge.
Step 2:
Open a fresh window for Edge and just stay on the default home page or go to google search if your home page is set to something else.
Step 3:
There are two ways to get to Step 5 below. You can push "Ctrl" "Shift" "Delete" at the same time, or follow the below steps.
Go to the three dots in the upper right, click on it, and select "settings".
Step 4:
On the left hand side of the screen, click "Privacy, search, and services"
In the middle of the screen, scroll down if needed, and find the section labelled "Delete Browsing data". In the section click the "Choose what to clear" button.
Step 5:
A new, smaller, menu will appear in the middle of the screen.
Time range needs to be set to "All Time"
And the check boxes for "Cookies and other site data" and " Cached images and files" need to be clicked.
(Everything else is optional)
Step 6:
Click "Clear now" in the bottom left of the menu. Let it process and finish. Once it is done, the menu will go away.
Once that finishes CLOSE Edge out completely again.
Step 7:
Once Edge has closed, re-open a fresh window. That should act as a soft restart to the browser. Then proceed to try what ever you were attempting to fix again.
If you have any additional questions you can reach Customer Service Monday-Friday 6am PST-5pm PST at 866-478-6848 option 1.